Free PDF Customer Service the Sandler Way: 48 Rules for Strategic Customer Care, by Anne MacKeigan
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Customer Service the Sandler Way: 48 Rules for Strategic Customer Care, by Anne MacKeigan
Free PDF Customer Service the Sandler Way: 48 Rules for Strategic Customer Care, by Anne MacKeigan
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Your customer service plan is only as strong as its weakest link.
What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book’s 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service the Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
- Sales Rank: #513047 in eBooks
- Published on: 2015-07-27
- Released on: 2015-07-27
- Format: Kindle eBook
Most helpful customer reviews
3 of 3 people found the following review helpful.
Excellent read
By Matthew De-Serres
This book really upped my customer service game. I'm finding issues to be resolved even before they happen. Great book, I would highly recommend it!
2 of 2 people found the following review helpful.
This is a very thought provoking book. I've read ...
By Barbara J. Parker
This is a very thought provoking book. I've read it cover to cover and will start implementing its strategies immediately!
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